Kaiser’s Unbroken Record of Broken Mental Health Promises
Kaiser’s Unbroken Record of Broken Mental Health Promises

After more than a decade of serious state sanctions
for mental healthcare violations, including $54 million in fines,
Kaiser is putting patients at risk again by forcing
its 2,400 Southern California behavioral health professionals
to strike to secure parity for their patients and themselves.

After more than a decade of
serious state sanctions for mental
healthcare violations, including
$54 million in fines, Kaiser is putting
patients at risk again by forcing
its 2,400 Southern California
behavioral health professionals
to strike to secure parity for their patients and themselves.

Kaiser’s Unbroken Record of Broken
Promises on Mental Healthcare

2013

The California Department of Managed
Health Care fines Kaiser $4 million for
making patients wait too long for mental
health assessments and treatment.

2017

Kaiser is cited again and agrees to
three years of outside monitoring
of its mental health services.

2021

NUHW sponsors a landmark mental health
law requiring
all California health plans to provide medically necessary follow-up
therapy appointments within 10
business days.

2023

Kaiser agrees to a $200 million
Settlement Agreement
in California
that includes a $50 million state fine
for mental health care deficiencies,
including understaffing its clinics.

2011

NUHW releases “Care Delayed, Care
Denied”, a report outlining Kaiser’s
failure to comply with mental health
parity, timely access, and clinically
appropriate care laws.

2015

Kaiser is cited for failing to correct its
pre-existing
mental health deficiencies
in a follow-up state survey.

2018/19

Kaiser therapists strike throughout
California
demanding better staffing
so patients don’t have to wait more than
a month between appointments.

2022
  • California regulators open another
    enforcement investigation
    into Kaiser
    after a sharp increase in
    patient complaints.
  • Kaiser therapists strike for 10 weeks
    in Northern California and 172 days in
    Hawaii demanding more staffing and
    better access to care.
  • Kaiser illegally cancels 111,803 therapy
    appointments during the Northern
    California strike.
2024

While Kaiser fails to finalize a
state-approved Corrective Action Plan

to address its mental health deficiencies,
its mental health professionals begin
an open-ended strike in Southern
California, seeking a contract that will
address severe understaffing and
improve access to care.

2011

NUHW releases “Care Delayed, Care
Denied”, a report outlining Kaiser’s
failure to comply with mental health
parity, timely access, and clinically
appropriate care laws.

2013

The California Department of Managed
Health Care fines Kaiser $4 million for
making patients wait too long for mental
health assessments and treatment.

2015

Kaiser is cited for failing to correct its
pre-existing
mental health deficiencies
in a follow-up state survey.

2017

Kaiser is cited again and agrees to
three years of outside monitoring
of its mental health services.

2018/19

Kaiser therapists strike throughout
California
demanding better staffing
so patients don’t have to wait more than
a month between appointments.

2021

NUHW sponsors a landmark mental health
law requiring
all California health plans to provide medically necessary follow-up
therapy appointments within 10
business days.

2022
  • California regulators open another
    enforcement investigation
    into Kaiser
    after a sharp increase in
    patient complaints.
  • Kaiser therapists strike for 10 weeks
    in Northern California and 172 days in
    Hawaii demanding more staffing and
    better access to care.
  • Kaiser illegally cancels 111,803 therapy
    appointments during the Northern
    California strike.
2023

Kaiser agrees to a $200 million
Settlement Agreement
in California
that includes a $50 million state fine
for mental health care deficiencies,
including understaffing its clinics.

2024

While Kaiser fails to finalize a
state-approved Corrective Action Plan

to address its mental health deficiencies,
its mental health professionals begin
an open-ended strike in Southern
California, seeking a contract that will
address severe understaffing and
improve access to care.

Enough is Enough.

Kaiser therapists have passed laws, filed whistleblower complaints and waged multiple strikes over the past decade. During that time, Kaiser has been fined over $50 million for mental health violations, yet Kaiser is still treating mental health as a second class service.

State regulators, professional organizations, and patient advocates agree – it’s time for Kaiser to fix its broken mental health system.

Kaiser therapists have passed laws, filed whistleblower complaints and waged multiple strikes over the past decade. During that time, Kaiser has been fined over $50 million for mental health violations, yet Kaiser is still treating mental health as a second class service. State regulators, professional organizations, and patient advocates agree – it’s time for Kaiser to fix its broken mental health system.

In an emergency or in need of immediate help, dial 911 or go to your nearest emergency room.

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Kaiser Is Failing Mental Health Patients — You Deserve The Best Care